Bitbucket incident

Users receiving errors when attempting to load BitBucket

Major Resolved View vendor source →

Bitbucket experienced a major incident on May 25, 2025 affecting Website and API and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2025, 11:45 PM UTC
Resolved
May 26, 2025, 12:56 AM UTC
Duration
1h 10m
Detected by Pingoru
May 25, 2025, 11:45 PM UTC

Affected components

WebsiteAPIGit via SSHAuthentication and user managementGit via HTTPSWebhooksSource downloadsPipelinesGit LFSEmail delivery

Update timeline

  1. investigating May 25, 2025, 11:45 PM UTC

    We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an update as soon as possible.

  2. monitoring May 26, 2025, 12:24 AM UTC

    Our team has mitigated the issue that caused error messages when loading Bitbucket. We are continuing to monitor at this time to ensure performance has been restored, and resolve the root cause.

  3. resolved May 26, 2025, 12:56 AM UTC

    Our team has mitigated the issue that caused error messages when loading Bitbucket. Bitbucket should now function correctly for all previously impacted users.