Bitbucket incident

Customers may experience delays receiving emails

Bitbucket experienced a major incident on June 4, 2025 affecting Website and API and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started: Jun 04, 2025, 05:17 PM UTC
Resolved: Jun 04, 2025, 08:59 PM UTC
Duration: 3h 41m
Detected by Pingoru: Jun 04, 2025, 05:17 PM UTC

Affected components

WebsiteAPIGit via SSHAuthentication and user managementGit via HTTPSWebhooksSource downloadsPipelinesGit LFSEmail delivery

Update timeline

investigating Jun 04, 2025, 05:17 PM UTC

We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
resolved Jun 04, 2025, 05:59 PM UTC

Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.