Bitbucket incident

Bitbucket is slow in responding to customers

Minor Resolved View vendor source →

Bitbucket experienced a minor incident on June 25, 2025 affecting Website and API and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2025, 07:52 AM UTC
Resolved
Jun 25, 2025, 10:11 AM UTC
Duration
2h 19m
Detected by Pingoru
Jun 25, 2025, 07:52 AM UTC

Affected components

WebsiteAPIGit via SSHAuthentication and user managementGit via HTTPSWebhooksSource downloadsPipelinesGit LFSEmail delivery

Update timeline

  1. investigating Jun 25, 2025, 07:52 AM UTC

    We are investigating cases of degraded performance for Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

  2. identified Jun 25, 2025, 09:31 AM UTC

    We continue to work on resolving the degraded performance and intermittent failures (due to slow loading times) for Atlassian Bitbucket. We have identified the root cause and taken mitigations to handle the increased load and expect recovery shortly.

  3. monitoring Jun 25, 2025, 09:50 AM UTC

    We have identified the root cause of the degraded performance and have mitigated the problem. We are now monitoring closely.

  4. resolved Jun 25, 2025, 10:11 AM UTC

    Between 06:35 to 9:27 UTC, we experienced degraded performance for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.