Bitbucket incident

Users are experiencing reCaptcha errors while signing up

Critical Resolved View vendor source →

Bitbucket experienced a critical incident on September 12, 2024 affecting Signup, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 02:08 AM UTC
Resolved
Sep 12, 2024, 03:28 AM UTC
Duration
1h 20m
Detected by Pingoru
Sep 12, 2024, 02:08 AM UTC

Affected components

Signup

Update timeline

  1. investigating Sep 12, 2024, 02:08 AM UTC

    Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.

  2. monitoring Sep 12, 2024, 02:40 AM UTC

    We have identified the root cause and the issue appears to be resolved.

  3. resolved Sep 12, 2024, 03:28 AM UTC

    This issue has been resolved.