Billie incident

Major outage of BNPL product

Major Resolved View vendor source →

Billie experienced a major incident on May 5, 2023 affecting Merchant Portal and Order API and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2023, 11:48 AM UTC
Resolved
May 05, 2023, 03:30 PM UTC
Duration
3h 42m
Detected by Pingoru
May 05, 2023, 11:48 AM UTC

Affected components

Merchant PortalOrder APIMerchant Portal APICheckout Widget

Update timeline

  1. investigating May 05, 2023, 11:48 AM UTC

    We are currently investigating this issue.

  2. identified May 05, 2023, 12:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 05, 2023, 12:25 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 05, 2023, 12:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 05, 2023, 03:30 PM UTC

    This incident has been resolved.