Bill.com incident

INC-1241 Overview Page On International Receivables Accounts Unavailable

Bill.com experienced a minor incident on May 31, 2025 affecting BILL Platform, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started: May 31, 2025, 06:26 AM UTC
Resolved: May 31, 2025, 07:30 AM UTC
Duration: 1h 4m
Detected by Pingoru: May 31, 2025, 06:26 AM UTC

Affected components

BILL Platform

Update timeline

identified May 31, 2025, 06:26 AM UTC

Start Time: May 30, 2025 10:57 PM Pacific Time Zone End Time: N/A Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly. Status: Our team is currently investigating and working to quickly resolve an issue. We apologize for the inconvenience.
monitoring May 31, 2025, 07:02 AM UTC

Start Time: May 30, 2025 10:57 PM Pacific Time Zone End Time: May 30, 2025 11:59 PM Pacific Time Zone Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly. Status: The issue has been addressed. Our team will continue to monitor the status.
resolved May 31, 2025, 07:30 AM UTC

Start Time: May 30, 2025 10:57 PM Pacific Time Zone End Time: May 30, 2025 11:59 PM Pacific Time Zone Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly. Status: This incident has been completed. Your patience is appreciated.