Bill.com incident

TECHOPS-38287 - Email notifications not being received for Outlook users

Minor Resolved View vendor source →

Bill.com experienced a minor incident on August 18, 2020 affecting BILL Platform, lasting 3d 12h. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2020, 05:09 PM UTC
Resolved
Aug 22, 2020, 05:45 AM UTC
Duration
3d 12h
Detected by Pingoru
Aug 18, 2020, 05:09 PM UTC

Affected components

BILL Platform

Update timeline

  1. investigating Aug 18, 2020, 05:09 PM UTC

    Notification emails are not being received by Microsoft Outlook users. We are currently investigating the issue.

  2. identified Aug 18, 2020, 05:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 19, 2020, 01:49 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 20, 2020, 12:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Aug 20, 2020, 11:27 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 22, 2020, 05:45 AM UTC

    This incident has been resolved.