Bill.com incident

TECHOPS-45953 - Intermittent issues loading Login page

Major Resolved View vendor source →

Bill.com experienced a major incident on March 11, 2021 affecting BILL Platform, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2021, 12:12 AM UTC
Resolved
Mar 11, 2021, 03:00 AM UTC
Duration
2h 47m
Detected by Pingoru
Mar 11, 2021, 12:12 AM UTC

Affected components

BILL Platform

Update timeline

  1. investigating Mar 11, 2021, 12:12 AM UTC

    Start Time: March 10, 2021 3:42 PM Pacific Time Zone End Time: N/A Description: Login page is intermittently not loading for users accessing Bill.com. Status: We are investigating the cause of this issue.

  2. monitoring Mar 11, 2021, 12:53 AM UTC

    Start Time: March 10, 2021 3:42 PM Pacific Time Zone End Time: March 10, 2021 4:47 PM Pacific Time Zone Description: Login page is intermittently not loading for users accessing Bill.com. Status: The application is back to operational status. We are continuing to verify status and monitor.

  3. resolved Mar 11, 2021, 03:00 AM UTC

    Start Time: March 10, 2021 3:42 PM Pacific Time Zone End Time: March 10, 2021 4:47 PM Pacific Time Zone Description: Login page is intermittently not loading for users accessing Bill.com. Status: The application is back to operational status.