Bill.com experienced a critical incident on May 14, 2021 affecting BILL Platform, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2021, 07:21 AM UTC
Start Time: May 13, 2021 11:52 PM Pacific Time Zone End Time: N/A Description: Site is unavailable. Status: Bill.com teams are investigating this outage.
- investigating May 14, 2021, 07:49 AM UTC
Start Time: May 13, 2021 11:52 PM Pacific Time Zone End Time: N/A Description: Site is unavailable. Status: We have restored access to some accounts, but work is still being done to resolve the issue.
- monitoring May 14, 2021, 08:37 AM UTC
Start Time: May 13, 2021 11:52 PM Pacific Time Zone End Time: May 14, 2021 1:27 AM Pacific Time Zone Description: Site is unavailable. Status: Application has been restored.
- resolved May 14, 2021, 09:38 AM UTC
Start Time: May 13, 2021 11:52 PM Pacific Time Zone End Time: May 14, 2021 1:27 AM Pacific Time Zone Description: Site is unavailable. Status: Application has been restored.