Bill.com experienced a critical incident on June 8, 2021 affecting BILL Platform and Mobile, lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 08, 2021, 10:56 AM UTC
Start Time: Jun 08, 2021 02:58 AM Pacific Time Zone End Time: N/A Description: Login to the application is failing Status: We have identified the issue and are working to quickly resolve the issue.
- monitoring Jun 08, 2021, 11:06 AM UTC
Start Time: Jun 08, 2021 02:58 AM Pacific Time Zone End Time: Jun 08, 2021 03:44 AM Pacific Time Zone Description: Login to the application is failing Status: Functionality has been restored. We are now monitoring the service.
- resolved Jun 08, 2021, 04:34 PM UTC
Start Time: Jun 08, 2021 02:58 AM Pacific Time Zone End Time: Jun 08, 2021 03:44 AM Pacific Time Zone Description: Login to the application is failing Status: We have seen no further occurrences of the issue. We are now closing this matter.