Bill.com experienced a minor incident on June 10, 2021 affecting Support Center, lasting 5h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 10, 2021, 11:25 PM UTC
Start Time: Jun 10, 2021 03:25 PM Pacific Time Zone End Time: N/A Description: Customer Support chat is currently unavailable due to a third party outage. Status: The issue has been identified. Thank you for your patience.
- monitoring Jun 11, 2021, 01:05 AM UTC
Start Time: Jun 10, 2021 03:25 PM Pacific Time Zone End Time: Jun 10, 2021 05:39 PM Pacific Time Zone Description: Customer Support chat is currently unavailable due to a third party outage. Status: Functionality has been restored. We are now monitoring the service.
- resolved Jun 11, 2021, 04:59 AM UTC
Start Time: Jun 10, 2021 03:25 PM Pacific Time Zone End Time: Jun 10, 2021 05:39 PM Pacific Time Zone Description: Customer Support chat is currently unavailable due to a third party outage. Status: We have seen no further occurrences of the issue. We are now closing this matter.