Bill.com experienced a critical incident on July 31, 2021 affecting Support Center, lasting 12h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2021, 01:58 AM UTC
Start Time: Fri July 30, 2021 6:02 PM Pacific Time Zone End Time: N/A Description: Our support sites help.bill.com and developer.bill.com are currently unavailable. Status: We will provide further updates during our investigation.
- identified Jul 31, 2021, 02:06 AM UTC
Start Time: Fri July 30, 2021 6:02 PM Pacific Time Zone End Time: N/A Description: Our support sites help.bill.com and developer.bill.com are currently unavailable. Status: The issue has been identified and we are working on a resolution.
- monitoring Jul 31, 2021, 02:24 AM UTC
Start Time: Fri July 30, 2021 6:02 PM Pacific Time Zone End Time: Fri July 30, 2021 6:55 PM Pacific Time Zone Description: Our support sites help.bill.com and developer.bill.com are currently unavailable. Status: Functionality has been restored. We are now monitoring the service.
- resolved Jul 31, 2021, 02:29 PM UTC
Start Time: Fri July 30, 2021 6:02 PM Pacific Time Zone End Time: Fri July 30, 2021 6:55 PM Pacific Time Zone Description: Our support sites help.bill.com and developer.bill.com are currently unavailable. Status: We have seen no further occurrences of the issue. We are now closing this matter.