Bill.com experienced a minor incident on November 8, 2021 affecting BILL Platform, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 08, 2021, 07:03 PM UTC
Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: N/A Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: Our team is currently investigating and working to quickly resolve the issue. We apologize for the inconvenience.
- identified Nov 09, 2021, 12:09 AM UTC
Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: N/A Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: User impact has been mitigated and we are currently working on the resolution for this issue.
- monitoring Nov 09, 2021, 07:46 AM UTC
Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: Nov 08, 2021 12:03 PM Pacific Time Zone Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: Issue has been addressed. Our team will continue to monitor the status.
- resolved Nov 09, 2021, 10:24 PM UTC
Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: Nov 08, 2021 12:03 PM Pacific Time Zone Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: The issue is now resolved. We appreciate your patience during this incident.