Bill.com incident

SRE-3759 - Account access unavailable for a subset of users

Major Resolved View vendor source →

Bill.com experienced a major incident on February 22, 2022 affecting BILL Platform, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2022, 10:06 PM UTC
Resolved
Feb 23, 2022, 01:20 AM UTC
Duration
3h 14m
Detected by Pingoru
Feb 22, 2022, 10:06 PM UTC

Affected components

BILL Platform

Update timeline

  1. investigating Feb 22, 2022, 10:06 PM UTC

    Start Time: February 22, 2022 1:50 PM Pacific Time Zone End Time: N/A Description: Subset of users are unable to access the Bill.com application. Status: We are investigating the issue.

  2. monitoring Feb 22, 2022, 10:17 PM UTC

    Start Time: February 22, 2022 1:40 PM Pacific Time Zone (amended) End Time: February 22, 2022 2:05 PM Pacific Time Zone Description: Subset of users are unable to access the Bill.com application. Status: We have resolved the issue and will continue to monitor the system.

  3. resolved Feb 23, 2022, 01:20 AM UTC

    Start Time: February 22, 2022 1:40 PM Pacific Time Zone (amended) End Time: February 22, 2022 2:05 PM Pacific Time Zone Description: Subset of users are unable to access the Bill.com application. Status: This incident has been completed. Your patience is appreciated.