Bill.com incident

SRE-3971 - Main Bill.com Landing Page Not Loading

Bill.com experienced a major incident on March 2, 2022 affecting BILL Platform, lasting 7h 45m. The incident has been resolved; the full update timeline is below.

Started: Mar 02, 2022, 02:46 PM UTC
Resolved: Mar 02, 2022, 10:31 PM UTC
Duration: 7h 45m
Detected by Pingoru: Mar 02, 2022, 02:46 PM UTC

Affected components

BILL Platform

Update timeline

investigating Mar 02, 2022, 02:46 PM UTC

Start Time: Mar 2, 2022 6:00 AM Pacific Time Zone End Time: N/A Description: Main Bill.com landing page is not loading. Users can bypass the failing page by navigating to login.us.bill.com to directly access the login page. Status: We are investigating the cause of this issue.
monitoring Mar 02, 2022, 03:13 PM UTC

Start Time: Mar 2, 2022 6:00 AM Pacific Time Zone End Time: Mar 2, 2022 7:10 AM Pacific Time Zone Description: Main Bill.com landing page is not loading. Users can bypass the failing page by navigating to login.us.bill.com to directly access the login page. Status: We have restored access to the main Bill.com landing page. We are monitoring the situation for further occurrences.
resolved Mar 02, 2022, 10:31 PM UTC

Start Time: Mar 2, 2022 6:00 AM Pacific Time Zone End Time: Mar 2, 2022 7:10 AM Pacific Time Zone Description: Main Bill.com landing page is not loading. Users can bypass the failing page by navigating to login.us.bill.com to directly access the login page. Status: We have resolved the issue and implemented the solution. Thank you for your patience.