Bill.com incident

PNEO-44682 - Some users unable to receive verification code

Bill.com experienced a notice incident on August 24, 2022 affecting Multi-Factor Authentication, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started: Aug 24, 2022, 06:24 PM UTC
Resolved: Aug 25, 2022, 07:37 PM UTC
Duration: 1d 1h
Detected by Pingoru: Aug 24, 2022, 06:24 PM UTC

Affected components

Multi-Factor Authentication

Update timeline

monitoring Aug 24, 2022, 06:24 PM UTC

Start Time: Aug 24, 2022 10:21 AM Pacific Time Zone End Time: Aug 24, 2022 10:40 AM Pacific Time Zone Description: Users are not receiving verification code upon logging in Status: Functionality has been restored. We are now monitoring the service.
resolved Aug 25, 2022, 07:37 PM UTC

Start Time: Aug 24, 2022 10:21 AM Pacific Time Zone End Time: Aug 24, 2022 10:40 AM Pacific Time Zone Description: Users are not receiving verification code upon logging in Status: We have seen no further occurrences of the issue. We are now closing this matter.