Bill.com incident

SRE-7816 - Increase in service load affecting Multi Factor Authentication

Major Resolved View vendor source →

Bill.com experienced a major incident on September 28, 2022 affecting Multi-Factor Authentication, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2022, 05:25 PM UTC
Resolved
Sep 29, 2022, 06:54 PM UTC
Duration
1d 1h
Detected by Pingoru
Sep 28, 2022, 05:25 PM UTC

Affected components

Multi-Factor Authentication

Update timeline

  1. investigating Sep 28, 2022, 05:25 PM UTC

    Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: N/A Description: Increase in service load affecting Multi Factor Authentication Status: Our team is currently investigating and working to quickly resolve an issue.

  2. identified Sep 28, 2022, 05:57 PM UTC

    Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: N/A Description: Increase in service load affecting Multi Factor Authentication and Intelligent Virtual Assistant Status: The cause of the issue has been identified and we are actively working on a resolution.

  3. monitoring Sep 28, 2022, 09:41 PM UTC

    Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: September 28, 2022 2:10 PM Pacific Time Zone Description: Increase in service load affecting Multi Factor Authentication and Intelligent Virtual Assistant Status: Functionality has been restored. We are now monitoring the service.

  4. resolved Sep 29, 2022, 06:54 PM UTC

    Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: September 28, 2022 2:10 PM Pacific Time Zone Description: Increase in service load affecting Multi Factor Authentication and Intelligent Virtual Assistant Status: The issue is now resolved. We appreciate your patience during this incident.