Bill.com incident

TECHOPS-59568 - BILL front page can fail to load

Notice Resolved View vendor source →

Bill.com experienced a notice incident on December 9, 2022 affecting BILL Platform, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2022, 08:21 PM UTC
Resolved
Dec 10, 2022, 02:59 AM UTC
Duration
6h 37m
Detected by Pingoru
Dec 09, 2022, 08:21 PM UTC

Affected components

BILL Platform

Update timeline

  1. identified Dec 09, 2022, 08:21 PM UTC

    Start Time: December 9, 2022 11:51 AM Pacific Time Zone End Time: N/A Description: BILL landing page fails to load Status: The issue has been identified. We are working on a resolution. As a workaround users can login via https://login.us.bill.com

  2. monitoring Dec 09, 2022, 08:57 PM UTC

    Start Time: December 9, 2022 11:51 AM Pacific Time Zone End Time: December 9, 2022 12:31 PM Pacific Time Zone Description: BILL landing page fails to load Status: Functionality has been restored. We are now monitoring the service.

  3. resolved Dec 10, 2022, 02:59 AM UTC

    Start Time: December 9, 2022 11:51 AM Pacific Time Zone End Time: December 9, 2022 12:31 PM Pacific Time Zone Description: BILL landing page fails to load Status: We have seen no further occurrences of the issue. We are now closing this matter.