Bill.com incident

INFRA-12311 - Intermittent login slowness into application

Bill.com experienced a notice incident on May 18, 2023 affecting BILL Platform, lasting 17h 32m. The incident has been resolved; the full update timeline is below.

Started: May 18, 2023, 09:57 PM UTC
Resolved: May 19, 2023, 03:30 PM UTC
Duration: 17h 32m
Detected by Pingoru: May 18, 2023, 09:57 PM UTC

Affected components

BILL Platform

Update timeline

monitoring May 18, 2023, 09:57 PM UTC

Start Time: May 18, 2023 12:45 PM Pacific Time Zone End Time: May 18, 2023 1:48 PM Pacific Time Zone Description: Intermittent delay when users are logging into application Status: Functionality has been restored. We are now monitoring the service.
resolved May 19, 2023, 03:30 PM UTC

Start Time: May 18, 2023 12:45 PM Pacific Time Zone End Time: May 18, 2023 1:48 PM Pacific Time Zone Description: Intermittent delay when users are logging into application Status: We have seen no further occurrences of the issue. We are now closing this matter.