Bill.com incident

SRE-11362 - Users may encounter spinner when accessing login page

Bill.com experienced a major incident on July 19, 2023 affecting BILL Platform, lasting 12h 44m. The incident has been resolved; the full update timeline is below.

Started: Jul 19, 2023, 06:22 AM UTC
Resolved: Jul 19, 2023, 07:06 PM UTC
Duration: 12h 44m
Detected by Pingoru: Jul 19, 2023, 06:22 AM UTC

Affected components

BILL Platform

Update timeline

investigating Jul 19, 2023, 06:22 AM UTC

Start Time: July 18, 2023 10:27 PM Pacific Time Zone End Time: N/A Description: Login page fails to load with spinner Status: Our team is currently investigating and working to quickly resolve an issue. We apologize for the inconvenience.
monitoring Jul 19, 2023, 07:43 AM UTC

Start Time: July 18, 2023 10:27 PM Pacific Time Zone End Time: July 18, 2023 12:27 AM Pacific Time Zone Description: Login page fails to load with spinner Status: A solution has been implemented. We are currently monitoring the situation.
resolved Jul 19, 2023, 07:06 PM UTC

Start Time: July 18, 2023 10:27 PM Pacific Time Zone End Time: July 18, 2023 12:27 AM Pacific Time Zone Description: Login page fails to load with spinner Status: We have seen no further occurrences of the issue. We are now closing this matter.