Bill.com incident

Incident 363 - Intermittent issues with loading and slowness

Bill.com experienced a minor incident on September 5, 2023 affecting BILL Platform, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started: Sep 05, 2023, 11:52 PM UTC
Resolved: Sep 07, 2023, 11:36 PM UTC
Duration: 1d 23h
Detected by Pingoru: Sep 05, 2023, 11:52 PM UTC

Affected components

BILL Platform

Update timeline

investigating Sep 05, 2023, 11:52 PM UTC

Start Time: September 05, 2023 03:50 PM Pacific Time Zone End Time: N/A Description: Intermittent network issues causing sporadic problem with loading and slowness. Users may encounter issues loading their page. Status: We are aware of a service disruption. Our teams are working to identify the cause and implement a solution.
monitoring Sep 06, 2023, 02:39 AM UTC

Start Time: September 05, 2023 03:50 PM Pacific Time Zone End Time: September 05, 2023 05:20 PM Pacific Time Zone Description: Intermittent network issues causing sporadic problem with loading and slowness. Users may encounter issues loading their page. Status: Functionality has been restored. We are now monitoring the service.
resolved Sep 07, 2023, 11:36 PM UTC

Start Time: September 05, 2023 03:50 PM Pacific Time Zone End Time: September 05, 2023 05:20 PM Pacific Time Zone (Note this fix can take up to 48 hours to propagate to all ISPs) Description: Intermittent network issues causing issues with loading and slowness. Status: We have seen no further occurrences of the issue. We are now closing this matter.