Bill.com incident

INC-719 - Users seeing blank screen on login

Critical Resolved View vendor source →

Bill.com experienced a critical incident on May 20, 2024 affecting BILL Platform, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2024, 01:55 PM UTC
Resolved
May 20, 2024, 06:15 PM UTC
Duration
4h 20m
Detected by Pingoru
May 20, 2024, 01:55 PM UTC

Affected components

BILL Platform

Update timeline

  1. investigating May 20, 2024, 01:55 PM UTC

    Start Time: May 20, 2024 06:18 AM Pacific Time Zone End Time: N/A Description: Users attempting to access the application may see a blank screen Status: The team is inquiring about users experiencing difficulty logging into our site.

  2. monitoring May 20, 2024, 02:17 PM UTC

    Start Time: May 20, 2024 06:18 AM Pacific Time Zone End Time: May 20, 2024 07:13 AM Pacific Time Zone Description: Users attempting to access the application may see a blank screen Status: Issue has been addressed. Our team will continue to monitor the status.

  3. resolved May 20, 2024, 06:15 PM UTC

    Start Time: May 20, 2024 06:18 AM Pacific Time Zone End Time: May 20, 2024 07:13 AM Pacific Time Zone Description: Users attempting to access the application may see a blank screen Status: We have seen no further occurrences of the issue. We are now closing this matter.