BigPicture incident

Jira is down

Critical Resolved View vendor source →

BigPicture experienced a critical incident on July 9, 2021 affecting Jira, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2021, 07:29 AM UTC
Resolved
Jul 12, 2021, 08:03 AM UTC
Duration
3d
Detected by Pingoru
Jul 09, 2021, 07:29 AM UTC

Affected components

Jira

Update timeline

  1. investigating Jul 09, 2021, 07:29 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 09, 2021, 08:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 09, 2021, 08:06 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 09, 2021, 11:16 AM UTC

    We are continuing to monitor for any further issues.

  5. investigating Jul 09, 2021, 11:19 AM UTC

    We are currently investigating this issue.

  6. monitoring Jul 09, 2021, 12:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jul 12, 2021, 08:03 AM UTC

    This incident has been resolved.