BigPicture incident

Cloud applications installation failing

Major Resolved View vendor source →

BigPicture experienced a major incident on September 5, 2023 affecting BigGantt Jira Cloud App and BigTemplate Jira Cloud App, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2023, 11:41 AM UTC
Resolved
Sep 05, 2023, 12:23 PM UTC
Duration
42m
Detected by Pingoru
Sep 05, 2023, 11:41 AM UTC

Affected components

BigGantt Jira Cloud AppBigTemplate Jira Cloud App

Update timeline

  1. investigating Sep 05, 2023, 11:41 AM UTC

    We are currently investigating the issue. Cloud applications installations end up with failures. Root cause is not yet known.

  2. identified Sep 05, 2023, 12:07 PM UTC

    We have identified the root cause of the problem and are preparing the fix.

  3. resolved Sep 05, 2023, 12:23 PM UTC

    This incident has been resolved.