BigPicture incident

BigPicture is experiencing unresponsiveness in the US region.

Major Resolved View vendor source →

BigPicture experienced a major incident on February 28, 2024 affecting BigPicture Jira Cloud App, lasting 5h 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2024, 01:34 PM UTC
Resolved
Feb 28, 2024, 07:13 PM UTC
Duration
5h 38m
Detected by Pingoru
Feb 28, 2024, 01:34 PM UTC

Affected components

BigPicture Jira Cloud App

Update timeline

  1. identified Feb 28, 2024, 01:34 PM UTC

    We are investigating unresponsiveness reports impacting users from the United States accessing our application. Our team is actively working to identify the root cause and restore standard functionality as soon as possible.

  2. monitoring Feb 28, 2024, 04:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 28, 2024, 07:13 PM UTC

    This incident has been resolved.