BigPicture experienced a minor incident on July 1, 2021 affecting Jira, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Jira
Update timeline
- investigating Jul 01, 2021, 07:35 AM UTC
We are sorry to announce that we observe a delay in sending emails from our Jira and Support portal to customers. We are investigating the issue.
- identified Jul 01, 2021, 10:45 AM UTC
We have identified a cause of this problem and the queued emails are getting resend.
- identified Jul 01, 2021, 02:16 PM UTC
Some emails has still not got delivered. We continue in implementing the fix for it.
- monitoring Jul 02, 2021, 07:00 AM UTC
All pending e-mails should be delivered by now. We are monitoring if the issue will emerge again.
- resolved Jul 03, 2021, 09:49 AM UTC
This incident has been resolved.