BigPicture incident

BigPicture, BigGantt, BigTemplate partial outage

Major Resolved View vendor source →

BigPicture experienced a major incident on March 5, 2025 affecting BigGantt Jira Cloud App and BigPicture Jira Cloud App and 1 more component, lasting 20h 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 01:27 PM UTC
Resolved
Mar 06, 2025, 10:26 AM UTC
Duration
20h 58m
Detected by Pingoru
Mar 05, 2025, 01:27 PM UTC

Affected components

BigGantt Jira Cloud AppBigPicture Jira Cloud AppBigTemplate Jira Cloud App

Update timeline

  1. investigating Mar 05, 2025, 01:27 PM UTC

    We are currently investigating this issue.

  2. identified Mar 05, 2025, 05:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 05, 2025, 09:17 PM UTC

    We have identified the issue and implemented a fix. Affected clients have been restored, and applications should be functioning normally. However, we are continuing to monitor the situation closely, as there may still be some lingering issues. If you are still experiencing any problems, please reach out to our support team. Thank you for your patience and understanding.

  4. monitoring Mar 05, 2025, 09:22 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 06, 2025, 09:55 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 06, 2025, 10:26 AM UTC

    This incident has been resolved.