Bigeye Outage History

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Bigeye had 8 outages in the last 2 years totaling 4h 27m of downtime — averaging 0.3 incidents per month.

There were 8 Bigeye outages since June 7, 2024 totaling 4h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bigeye.com

Major February 17, 2026

Elevated API Errors

Detected by Pingoru
Feb 17, 2026, 04:10 PM UTC
Resolved
Feb 17, 2026, 05:32 PM UTC
Duration
1h 21m
Affected: APIUI
Timeline · 5 updates
  1. investigating Feb 17, 2026, 04:10 PM UTC

    We're experiencing an elevated level of service errors from the Bigeye Platform and are currently looking into the issue. This affects both UI and API users. Next update: 30 minutes

  2. investigating Feb 17, 2026, 04:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 17, 2026, 05:10 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Feb 17, 2026, 05:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 17, 2026, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 3, 2025

Elevated API and UI Errors

Detected by Pingoru
Jun 03, 2025, 03:34 PM UTC
Resolved
Jun 03, 2025, 03:44 PM UTC
Duration
9m
Affected: APIUI
Timeline · 2 updates
  1. investigating Jun 03, 2025, 03:34 PM UTC

    We're experiencing an elevated level of service errors from the Bigeye Platform and are currently looking into the issue. This affects both UI and API users. Next update: 30 minutes

  2. resolved Jun 03, 2025, 03:44 PM UTC

    The incident has been resolved. All services are back online and healthy.

Read the full incident report →

Major May 1, 2025

Scheduled Deltas not running on time

Detected by Pingoru
May 01, 2025, 12:53 AM UTC
Resolved
May 01, 2025, 02:11 AM UTC
Duration
1h 17m
Affected: APIUI
Timeline · 2 updates
  1. investigating May 01, 2025, 12:53 AM UTC

    Scheduled Deltas are not running on time and we are currently looking into the issue. Next update: 2 hours

  2. resolved May 01, 2025, 02:11 AM UTC

    The incident has been resolved. All services are back online and healthy.

Read the full incident report →

Notice April 25, 2025

Scheduled delta runs did not run

Detected by Pingoru
Apr 25, 2025, 07:00 PM UTC
Resolved
Apr 25, 2025, 07:00 PM UTC
Duration
—
Affected: APIUI
Timeline · 1 update
  1. resolved May 01, 2025, 02:23 AM UTC

    Scheduled Delta runs stopped running from April 16th ~5pm PST -> April 25 @ 12pm PST This only affected scheduled Delta runs. Manually run deltas (via UI or API) were unaffected. This outage notification is being posted after the problem was found and corrected.

Read the full incident report →

Critical February 14, 2025

Elevated UI Errors

Detected by Pingoru
Feb 14, 2025, 11:54 PM UTC
Resolved
Feb 15, 2025, 12:20 AM UTC
Duration
25m
Affected: APIUI
Timeline · 3 updates
  1. investigating Feb 14, 2025, 11:54 PM UTC

    We're experiencing an elevated level of service errors from the Bigeye Platform UI and are currently looking into the issue. API users are not affected. Next update: 30 minutes

  2. monitoring Feb 15, 2025, 12:00 AM UTC

    A fix has been deployed and we are monitoring the resolves to ensure the outage has been fully resolved.

  3. resolved Feb 15, 2025, 12:20 AM UTC

    The incident has been resolved. All services are back online and healthy.

Read the full incident report →

Major September 24, 2024

Delays in metric processing

Detected by Pingoru
Sep 24, 2024, 03:57 PM UTC
Resolved
Sep 24, 2024, 04:07 PM UTC
Duration
10m
Affected: APIUI
Timeline · 4 updates
  1. investigating Sep 24, 2024, 03:57 PM UTC

    We're experiencing an elevated delay in metric processing. We're working to diagnose and restore metric service.

  2. investigating Sep 24, 2024, 04:07 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 24, 2024, 04:07 PM UTC

    The issue has been resolved.

  4. resolved Sep 24, 2024, 07:21 PM UTC

    The incident has been resolved. All services are back online and healthy.

Read the full incident report →

Notice July 31, 2024

Metric runs delayed - Resolved

Detected by Pingoru
Jul 31, 2024, 08:25 PM UTC
Resolved
Jul 31, 2024, 08:25 PM UTC
Duration
—
Affected: APIUI
Timeline · 1 update
  1. resolved Jul 31, 2024, 08:25 PM UTC

    The incident is being opened up after the fact for visibility to our customers, but the problem has already been corrected and resolved. All services are online and healthy. For a period of approximately 32 minutes between 12:25pm -> 12:57pm PST, metric run executions were delayed for app.bigeye.com

Read the full incident report →

Major July 9, 2024

Metrics not running

Detected by Pingoru
Jul 09, 2024, 05:04 PM UTC
Resolved
Jul 09, 2024, 06:05 PM UTC
Duration
1h 1m
Affected: APIUI
Timeline · 4 updates
  1. investigating Jul 09, 2024, 05:04 PM UTC

    We are investigating an issue where metrics are failing to run. Next update: 30 min

  2. investigating Jul 09, 2024, 05:34 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 09, 2024, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 09, 2024, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →