Beyond Identity experienced a minor incident on July 23, 2020, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 23, 2020, 02:14 PM UTC
We have created an installer package for Windows users that seems to have a missing DLL file. Our engineering team is investigating the issue.
- investigating Jul 23, 2020, 02:16 PM UTC
We are continuing to investigate this issue.
- identified Jul 23, 2020, 02:34 PM UTC
We are removing the 2.10.0 Windows installer from production.
- monitoring Jul 23, 2020, 03:12 PM UTC
The Windows installer 2.10.0 has been reverted in the production. New installations are not impacted by the issue.
- resolved Jul 23, 2020, 04:52 PM UTC
This incident has been resolved.
- postmortem Jul 27, 2020, 02:09 PM UTC
# Lead up Customer reported via user feedback that they experienced an error when updating the software. Support engaged to investigate with help from a developer. While investigating the issue we discovered an unrelated missing DLL issue. This was discovered by examination of the user’s application logs which displayed an exception while trying to check for updates. # Mitigation and Resolution 1. The the 2.10.0 release installer was replaced with 2.9.0 release installer to prevent further installations of impacted version. 2. A fix was created for the missing DLL and the fixed version was released as 2.10.1. # Preventive Actions QA team is going to add testing for upgrading to newer version as part of their process to ensure that automatic updates feature is not broken.