Beyond Identity Outage History

Beyond Identity is up right now

Beyond Identity had 17 outages in the last 2 years totaling 1005h 59m of downtime — averaging 0.7 incidents per month.

There were 17 Beyond Identity outages since July 30, 2024 totaling 1005h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.beyondidentity.com

Critical November 18, 2025

Cloud flare Major Outage

Detected by Pingoru
Nov 18, 2025, 11:51 AM UTC
Resolved
Nov 18, 2025, 08:39 PM UTC
Duration
8h 47m
Affected: Infrastructure
Timeline · 6 updates
  1. investigating Nov 18, 2025, 11:51 AM UTC

    Clould-flare is experiencing a global outage, Beyond Identity is affected. https://www.cloudflarestatus.com/

  2. monitoring Nov 18, 2025, 12:13 PM UTC

    Beyond Identity is beginning to see a recovery, we are currently monitoring the Cloud Flare outage https://www.cloudflarestatus.com/

  3. investigating Nov 18, 2025, 12:24 PM UTC

    https://www.cloudflarestatus.com/

  4. monitoring Nov 18, 2025, 02:40 PM UTC

    Beyond Identity has taken steps to bypass Cloudflare. Customers should start seeing authentications recover. We are continuing to monitor the situation.

  5. monitoring Nov 18, 2025, 05:20 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 18, 2025, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 14, 2025

Partial Outage

Detected by Pingoru
Nov 14, 2025, 07:31 PM UTC
Resolved
Nov 14, 2025, 08:05 PM UTC
Duration
34m
Affected: Infrastructure
Timeline · 4 updates
  1. identified Nov 14, 2025, 07:31 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 14, 2025, 07:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 14, 2025, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2025, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 20, 2025

Jamf Partial API Outage

Detected by Pingoru
Sep 20, 2025, 02:36 PM UTC
Resolved
Sep 20, 2025, 03:58 PM UTC
Duration
1h 21m
Timeline · 2 updates
  1. monitoring Sep 20, 2025, 02:36 PM UTC

    At approximately 12:30AM EST on September 20th, 2025, Jamf pushed an update to version 11.20.x for Jamf Pro Cloud across a number of tenants. This update introduced breaking changes to Jamf’s API may cause disruptions the Beyond Identity and Jamf API integration. Jamf has acknowledged this as a defect and opened a P1 case (PI141237). Jamf is currently executing remediation efforts. During this period, customers may experience degraded performance in their Jamf Pro instance. For any questions to the Beyond Identity team, please contact: [email protected]

  2. resolved Sep 20, 2025, 03:58 PM UTC

    Jamf has confirmed that API issues have been resolved.

Read the full incident report →

Notice August 4, 2025

Platform Authenticator v2.106 Quarantined by Windows Defender

Detected by Pingoru
Aug 04, 2025, 01:40 PM UTC
Resolved
Aug 05, 2025, 10:14 PM UTC
Duration
1d 8h
Timeline · 5 updates
  1. investigating Aug 04, 2025, 01:40 PM UTC

    Beyond Identity is aware of and investigating an issue with the latest Platform Authenticator (version 2.106) being quarantined by the latest version of Microsoft Windows Defender.

  2. investigating Aug 04, 2025, 03:31 PM UTC

    We continue to investigate the issue and we have paused downloads of both the EXE and MSI variants of the Platform Authenticator version 2.106.0-5 installer for Windows. We have opened support cases with Microsoft to investigate the flagging of these installers.

  3. identified Aug 04, 2025, 08:05 PM UTC

    Microsoft has confirmed that the files previously flagged by Defender were false positives. Updated definitions are currently being propagated across their systems and are expected to be fully deployed within the next 12 hours. Once we are confident that the Microsoft Defender security definitions have completely propagated, we will re-enable downloads of the latest Windows Platform Authenticator. The currently available version, 2.104.0, is available for download. We appreciate your patience and will provide another update once we have confidence that the security definitions have propagated.

  4. identified Aug 04, 2025, 08:50 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Aug 05, 2025, 10:14 PM UTC

    We have validated that Microsoft's fix for incorrectly flagging our Platform Authenticator installers has been released and propagated. Downloads for 2.106 will be re-enabled on Wednesday, August 6th.

Read the full incident report →

Minor April 18, 2025

Android Product Authenticator having trouble registering new passkeys on specific tenant configurations

Detected by Pingoru
Apr 18, 2025, 05:00 PM UTC
Resolved
Apr 23, 2025, 02:13 PM UTC
Duration
4d 21h
Timeline · 3 updates
  1. investigating Apr 22, 2025, 03:27 PM UTC

    We are investigating reports of the newest version of the Android Product authenticator having trouble registering new passkeys with specific tenant configurations.

  2. investigating Apr 22, 2025, 03:28 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 23, 2025, 02:13 PM UTC

    Please update your Android Beyond Identity Apps to the Latest version, and it will resolve the issue.

Read the full incident report →

Notice April 17, 2025

Degraded performance

Detected by Pingoru
Apr 17, 2025, 10:36 PM UTC
Resolved
Apr 17, 2025, 09:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 17, 2025, 10:36 PM UTC

    Some customers may have experienced degraded authentication service during a scheduled release at 4:30 p.m. CST. This has been fully resolved.

Read the full incident report →

Notice March 11, 2025

Secure Access Minor Outage

Detected by Pingoru
Mar 11, 2025, 05:23 PM UTC
Resolved
Mar 10, 2025, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 11, 2025, 05:23 PM UTC

    Customers on the Secure Access Platform experienced increased latency and failed authentications from 2025-03-10 16:10 UTC to 2025-03-10 16:24 related to a release of cloud services.

Read the full incident report →

Minor February 17, 2025

Events not rendering correctly in console

Detected by Pingoru
Feb 17, 2025, 02:11 AM UTC
Resolved
Feb 17, 2025, 02:38 AM UTC
Duration
27m
Affected: USA - Admin Console
Timeline · 2 updates
  1. identified Feb 17, 2025, 02:11 AM UTC

    Incident Resolved

  2. resolved Feb 17, 2025, 02:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 27, 2025

Layered authentication login flows experiencing issues

Detected by Pingoru
Jan 27, 2025, 10:39 PM UTC
Resolved
Jan 28, 2025, 06:59 PM UTC
Duration
20h 19m
Timeline · 2 updates
  1. identified Jan 27, 2025, 10:39 PM UTC

    Customers that are in early access of our layered authentication capability, which allows for second device biometric step up when primary device biometrics are unavailable, may experience authentication failures.

  2. resolved Jan 28, 2025, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 9, 2025

Issue with CrowdStrike API Integration

Detected by Pingoru
Jan 09, 2025, 01:51 PM UTC
Resolved
Jan 24, 2025, 04:41 PM UTC
Duration
15d 2h
Affected: EU - Authentication Services
Timeline · 3 updates
  1. identified Jan 09, 2025, 01:51 PM UTC

    We have identified an issue impacting our integration with the CrowdStrike API. This may affect the functionality of related services. Our team has confirmed that the issue originates from the CrowdStrike side, and we are actively monitoring the situation. We will provide updates here as more information becomes available. Thank you for your understanding.

  2. monitoring Jan 10, 2025, 03:22 PM UTC

    The issue affecting our integration with the CrowdStrike API has been resolved. The service is now fully operational. We are actively monitoring the system to ensure its stability and performance. Thank you for your patience and understanding.

  3. resolved Jan 24, 2025, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 15, 2024

EU Admin console won't load content

Detected by Pingoru
Nov 15, 2024, 09:36 AM UTC
Resolved
Nov 20, 2024, 02:38 PM UTC
Duration
5d 5h
Timeline · 5 updates
  1. identified Nov 15, 2024, 09:36 AM UTC

    The EU Admin Console is currently experiencing an issue and is not loading any content. This issue is limited to the Admin Console in the EU region. Authentication services and other functionalities remain unaffected and are operating normally. We have identified the problem and working on the implementation of the fix. We will provide updates as soon as more information becomes available. Thank you for your patience.

  2. monitoring Nov 15, 2024, 09:54 AM UTC

    The issue with the EU Admin Console has been resolved. A fix has been successfully implemented. All services, including the Admin Console in the EU region, are back up and functioning as expected. We are actively monitoring our services to ensure they remain fully operational.

  3. investigating Nov 15, 2024, 02:43 PM UTC

    We are aware that the issue with the EU Admin Console has recurred. The Admin Console in the EU region is again not loading content. Authentication and other services remain unaffected and continue to operate normally. Our team is actively investigating the issue to identify the cause and implement a permanent solution. We will provide further updates as soon as we have more information.

  4. investigating Nov 15, 2024, 03:18 PM UTC

    All services are functioning as expected. Our team is continuing to monitor the situation and investigate the underlying cause to prevent potential recurrence.

  5. resolved Nov 20, 2024, 02:38 PM UTC

    The issue with the EU Admin Console has been resolved. All systems are now operational.

Read the full incident report →

Notice September 16, 2024

Apple Updates - iOS 18 and macOS

Detected by Pingoru
Sep 16, 2024, 07:45 PM UTC
Resolved
Sep 27, 2024, 07:57 PM UTC
Duration
11d
Timeline · 3 updates
  1. identified Sep 16, 2024, 07:45 PM UTC

    Apple has made changes to their Safari browser and embedded web viewer on iOS 18 and macOS 15 that block the primary mechanism by which the Beyond Identity authenticator communicates with Safari on those platforms. Authentication will still be successful, but users will see additional prompts when logging in. On iOS 18 we recommend enabling our new “Safari Beyond Identity Extension” for the best end user experience. Guide Here: https://support.beyondidentity.com/hc/en-us/articles/22996465952151-Enable-the-Safari-extension-on-iOS-devices On macOS 15 Sequoia our team is in the final stages of releasing authenticator version 2.100.3, which addresses these changes. We will update when this is available.

  2. identified Sep 17, 2024, 04:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 27, 2024, 07:57 PM UTC

    Version 2.100.3 Endpoint Release Resolved: Authenticator unable to communicate with Safari Version 18 and above.* Authenticator unable to communicate on iOS 18.* *iCloud private relay must be disabled for Beyond Identity to function correctly.

Read the full incident report →

Notice July 30, 2024

Microsoft Azure Experiencing Outage

Detected by Pingoru
Jul 30, 2024, 02:21 PM UTC
Resolved
Jul 31, 2024, 03:04 PM UTC
Duration
1d
Affected: Windows Desktop Login - Enrollment
Timeline · 3 updates
  1. monitoring Jul 30, 2024, 02:21 PM UTC

    Beyond Identity is monitoring service degradation with the following Microsoft services: - Microsoft 365 admin center - Intune - Entra - Power Platform During this period, certain integrations may experience failures. - Intune integrations - Windows Desktop Login Enrollments We will continue to update this page.

  2. monitoring Jul 30, 2024, 02:22 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 31, 2024, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →