Beyond Identity experienced a major incident on March 12, 2021 affecting USA - Enrollment Service and USA - Migration Service, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
USA - Enrollment ServiceUSA - Migration Service
Update timeline
- identified Mar 12, 2021, 12:32 AM UTC
We have identified an issue in our DNS-records. The problem is already fixed; however, the propagation of DNS-records will take some time. A new update will be provided in a timely manner.
- monitoring Mar 12, 2021, 12:50 AM UTC
The DNS-records have been added to alternate servers fixing the issue. All systems are operational, and our site reliability engineering team continues to monitor the situation.
- resolved Mar 12, 2021, 01:20 AM UTC
The DNS-records have been verified being propagated, and the incident is closed.