Beyond Identity experienced a minor incident on August 31, 2021 affecting Infrastructure and USA - Admin Console and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
InfrastructureUSA - Admin ConsoleUSA - Enrollment ServiceUSA - Migration Service
Update timeline
- identified Aug 31, 2021, 07:49 PM UTC
We're experiencing some delays in our cloud services caused by our vendor having issues with their infrastructure. The delays may cause longer than usual authentications or needing to retry authentication.
- monitoring Aug 31, 2021, 08:49 PM UTC
We have mitigated the issue, and our services are working normally. We will continue to monitor the situation.
- resolved Aug 31, 2021, 09:14 PM UTC
This incident has been resolved, and the authentication latency is back at normal latency.