Beyond Identity experienced a major incident on June 7, 2022, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jun 07, 2022, 07:06 PM UTC
We identified an issue with the authentication service. The issue was fixed within minutes. The engineering team is monitoring the situation.
- monitoring Jun 07, 2022, 07:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 07, 2022, 10:04 PM UTC
This incident has been resolved.
- postmortem Jun 08, 2022, 04:03 PM UTC
# Summary Intermittent authentication failures occurred between June 7th, 2022, at 1:06 pm \(CDT\) and 1:38 pm \(CDT\). # Cause A specific user action in a specific sequence caused the directory service to crash. The directory service recovered itself immediately. During the few seconds it took for the directory service to come back online, authentications failed. # Mitigation The site reliability engineering team instantly identified the root cause and prevented the sequence from being executed. The software engineering team implemented a permanent fix to the directory service to address the specific use case.