Beyond Identity experienced a critical incident on July 28, 2022 affecting Infrastructure and USA - Enrollment Service and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
InfrastructureUSA - Enrollment ServiceUSA - Migration Service
Update timeline
- investigating Jul 28, 2022, 05:21 PM UTC
We are currently investigating this issue.
- identified Jul 28, 2022, 05:34 PM UTC
We are experiencing a third-party service interruption. Their services are being recovered, and we are investigating the impact on our side. We have identified that the Beyond Identity services are working intermittently.
- monitoring Jul 28, 2022, 05:51 PM UTC
The third-party service provider has recovered, and we have verified that our services are functional again. Our engineering team will continue monitoring the situation.
- resolved Jul 28, 2022, 06:30 PM UTC
This incident has been resolved.