Beyond Identity incident
Users located in the Pune region of India experienced degradation of service
Beyond Identity experienced a notice incident on December 4, 2023 affecting Infrastructure, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Dec 05, 2023, 10:56 PM UTC
Users located in the Pune region of India experienced degradation of service
- postmortem Dec 05, 2023, 10:57 PM UTC
**Problem:** Between the hours of 7AM to 9AM CST on December 4th, 2023 several users located in the Pune region of India experienced degradation of service. Several users reported slow authentication speeds and several others reported incomplete authentications due to timeouts. **Cause:** A backbone local internet service provider reported service outages during this period. Beyond Identity believes this to have caused a local and isolated degradation of service which resulted in several authentication failures. Source: [https://istheservicedown.in/problems/vodafone-idea-india](https://istheservicedown.in/problems/vodafone-idea-india) **Resolution:** The issue was resolved with no intervention after a period of approximately two hours.