Beyond Identity incident

Apple Updates - iOS 18 and macOS

Notice Resolved View vendor source →

Beyond Identity experienced a notice incident on September 16, 2024, lasting 11d. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 07:45 PM UTC
Resolved
Sep 27, 2024, 07:57 PM UTC
Duration
11d
Detected by Pingoru
Sep 16, 2024, 07:45 PM UTC

Update timeline

  1. identified Sep 16, 2024, 07:45 PM UTC

    Apple has made changes to their Safari browser and embedded web viewer on iOS 18 and macOS 15 that block the primary mechanism by which the Beyond Identity authenticator communicates with Safari on those platforms. Authentication will still be successful, but users will see additional prompts when logging in. On iOS 18 we recommend enabling our new “Safari Beyond Identity Extension” for the best end user experience. Guide Here: https://support.beyondidentity.com/hc/en-us/articles/22996465952151-Enable-the-Safari-extension-on-iOS-devices On macOS 15 Sequoia our team is in the final stages of releasing authenticator version 2.100.3, which addresses these changes. We will update when this is available.

  2. identified Sep 17, 2024, 04:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 27, 2024, 07:57 PM UTC

    Version 2.100.3 Endpoint Release Resolved: Authenticator unable to communicate with Safari Version 18 and above.* Authenticator unable to communicate on iOS 18.* *iCloud private relay must be disabled for Beyond Identity to function correctly.