Beyond Identity experienced a major incident on November 15, 2024, lasting 5d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Nov 15, 2024, 09:36 AM UTC
The EU Admin Console is currently experiencing an issue and is not loading any content. This issue is limited to the Admin Console in the EU region. Authentication services and other functionalities remain unaffected and are operating normally. We have identified the problem and working on the implementation of the fix. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Nov 15, 2024, 09:54 AM UTC
The issue with the EU Admin Console has been resolved. A fix has been successfully implemented. All services, including the Admin Console in the EU region, are back up and functioning as expected. We are actively monitoring our services to ensure they remain fully operational.
- investigating Nov 15, 2024, 02:43 PM UTC
We are aware that the issue with the EU Admin Console has recurred. The Admin Console in the EU region is again not loading content. Authentication and other services remain unaffected and continue to operate normally. Our team is actively investigating the issue to identify the cause and implement a permanent solution. We will provide further updates as soon as we have more information.
- investigating Nov 15, 2024, 03:18 PM UTC
All services are functioning as expected. Our team is continuing to monitor the situation and investigate the underlying cause to prevent potential recurrence.
- resolved Nov 20, 2024, 02:38 PM UTC
The issue with the EU Admin Console has been resolved. All systems are now operational.