Beyond Identity incident

Android Product Authenticator having trouble registering new passkeys on specific tenant configurations

Minor Resolved View vendor source →

Beyond Identity experienced a minor incident on April 18, 2025, lasting 4d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 05:00 PM UTC
Resolved
Apr 23, 2025, 02:13 PM UTC
Duration
4d 21h
Detected by Pingoru
Apr 18, 2025, 05:00 PM UTC

Update timeline

  1. investigating Apr 22, 2025, 03:27 PM UTC

    We are investigating reports of the newest version of the Android Product authenticator having trouble registering new passkeys with specific tenant configurations.

  2. investigating Apr 22, 2025, 03:28 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 23, 2025, 02:13 PM UTC

    Please update your Android Beyond Identity Apps to the Latest version, and it will resolve the issue.