Better Stack experienced a minor incident on May 28, 2025 affecting Telemetry (Telemetry), lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2025, 02:50 PM UTC
Some customers are experiencing delays in log ingestion and slower query performance once again. We sincerely apologize for the repeated disruption. Our team is actively working to identify the root cause and will provide further updates as soon as we have more information. Thank you for your patience and understanding.
- resolved May 28, 2025, 03:55 PM UTC
This issue has now been resolved. Log ingestion delays and query performance have returned to normal for all affected customers. We apologize for the repeated disruptions and appreciate your patience as we worked to restore service. Our team continues to monitor the situation closely to ensure ongoing stability. If you continue to experience any issues, please reach out to us right away.