Better Stack experienced a minor incident on May 16, 2025 affecting Telemetry (Telemetry), lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2025, 09:33 AM UTC
We’re aware of reports of intermittent delays in log ingestion and slower-than-normal query performance affecting some customers. Our engineering team is actively investigating the root cause and working to restore full performance as soon as possible. We’ll post another update once we have more details—thank you for your patience!
- resolved May 16, 2025, 12:10 PM UTC
We’ve identified and resolved the root cause of the issue. Log ingestion delays are cleared and query performance has returned to normal. Should you continue to experience any problems, please reach out to us at [email protected]. Thank you for your patience!