BenchPrep incident

Degraded Performance

Minor Resolved View vendor source →

BenchPrep experienced a minor incident on September 8, 2025 affecting API and Learning Application and 1 more component, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 05:03 PM UTC
Resolved
Sep 08, 2025, 09:13 PM UTC
Duration
4h 10m
Detected by Pingoru
Sep 08, 2025, 05:03 PM UTC

Affected components

APILearning ApplicationConsoleInstitution AdminBoost Reporting Dashboard

Update timeline

  1. investigating Sep 08, 2025, 05:03 PM UTC

    We are actively investigating an issue with degraded performance across our applications.

  2. investigating Sep 08, 2025, 05:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 08, 2025, 05:45 PM UTC

    A fix has been implemented, we have confirmed the applications are operational and we are monitoring current performance.

  4. resolved Sep 08, 2025, 09:13 PM UTC

    This incident has been resolved.