(US Sandbox only) - Delays in Search and Automation

Update timeline

1. identified May 06, 2026, 08:39 PM UTC

   Status: Identified We're currently experiencing a delay in data synchronization in our Sandbox (US) environment due to an issue with one of our database nodes provided by our cloud infrastructure provider. What this means for you Features that rely on search indexing — including People Grid, recipes, and related functionality — may temporarily display or operate on outdated data. Impact • No data loss is expected. • Updates made during this period are not lost; they will be processed once synchronization resumes. • Other Sandbox functionality remains available and production environments are not impacted. We are actively monitoring the recovery of the affected node, after which data synchronization will automatically resume and catch up on any pending updates. We'll post further updates as the situation progresses. Thank you for your patience. Affected components Automation (Degraded performance) CRM (Degraded performance)

2. monitoring May 06, 2026, 09:13 PM UTC

   Status: Monitoring Data synchronization in our Sandbox (US) environment has been restored and is now processing normally. Any backlog has been fully caught up, and there is no longer any customer impact. Features that rely on search indexing — including People Grid, recipes, and related functionality — are once again operating on up-to-date data. We are continuing to monitor the environment closely while the underlying infrastructure recovery completes in the background. This work is not expected to affect service. Thank you for your patience. Affected components CRM (Degraded performance) Automation (Degraded performance)

3. resolved May 07, 2026, 09:02 AM UTC

   Status: Resolved The earlier data synchronization issue in our Sandbox (US) environment has been fully resolved. All services are operating normally, and features relying on search indexing, including People Grid, recipes, and related functionality, are running on up-to-date data. No data was lost during the incident, and all delayed updates have been successfully processed. Thank you for your patience while we worked through this. Affected components CRM (Operational) Automation (Operational)