BCycle Outage History

BCycle is up right now

Pingoru has recorded 51 incidents for BCycle: 19 in the last 12 months and 8 in the last 90 days.

Source: status.bcycle.com

51incidents recorded
19last 12 months
8last 90 days
31 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking BCycle in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 2026169 of 744 (9%)
June 2026477 of 720 (11%)
July 2026266 of 744 (9%)
August 2026382 of 744 (11%)
September 2026322 of 720 (3%)
October 202622 of 576 (0%)

Incidents, newest first

Minor May 7, 2025 App Crashing on User Settings Page 1d 6h BCycle Mobile App

Started May 07, 2025, 06:39 PM UTC· resolved May 09, 2025, 01:30 AM UTC

  1. identified May 07, 2025, 06:39 PM UTC

    The mobile app is crashing when visiting the user settings page. Newly registered users will also get a popup with a notification error. We have identified the issue and are working on the solution which will include a new app version.

  2. identified May 07, 2025, 06:49 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 07, 2025, 09:45 PM UTC

    A fix has been implemented and an iOS and Android app release (5.5.1) is underway. We will update the status page when the new app versions are available on the Apple and Google Play Stores.

  4. resolved May 09, 2025, 01:30 AM UTC

    Mobile app updates to fix this issue are available on Android and iOS. Please update to version 5.5.1. As a reminder, you can see your app version under Info > About BCycle. Thank you!

Read the full incident report →

Minor April 29, 2025 3.0 dock reauthorization/repairing issue 6h 19m IoT Hub, Service Fabric

Started Apr 29, 2025, 03:05 PM UTC· resolved Apr 29, 2025, 09:24 PM UTC

  1. investigating Apr 29, 2025, 03:05 PM UTC

    We are currently investigating an issue with 3.0 dock reauthorization/repairing. The steps to recover any docks that did not migrate properly overnight are not working as expected in most cases. Please stay tuned for updates, potentially including a hot fix and updated recovery procedures.

  2. investigating Apr 29, 2025, 05:12 PM UTC

    We are continuing to investigate. At this time, we recommend pausing 3.0 dock reauthorizations while we troubleshoot this issue. Please stay tuned for further updates.

  3. monitoring Apr 29, 2025, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results. Revised instructions for bringing 3.0 docks back to full functionality are available in the BCycle Help Center: https://bcycle.zendesk.com/hc/en-us/articles/40781845636883-3-0-Dock-Recovery-Post-Azure-Migration Please go ahead with field visits to affected 3.0 docks, and submit a ticket with any questions or ongoing issues.

  4. resolved Apr 29, 2025, 09:24 PM UTC

    The issue has been resolved. Please go ahead with field visits to 3.0 docks that need manual intervention to start communicating with our new Azure resources. Instructions are here: https://bcycle.zendesk.com/hc/en-us/articles/40781845636883-3-0-Dock-Recovery-Post-Azure-Migration. Please submit a ticket with any questions or ongoing issues. Thank you for your patience as we worked through this issue.

Read the full incident report →

Major March 6, 2025 Mobile App Crashing 2h 7m DEN - Portal API, PHL - Portal API, LAX - Portal API

Started Mar 06, 2025, 10:13 PM UTC· resolved Mar 07, 2025, 12:21 AM UTC

  1. investigating Mar 06, 2025, 10:13 PM UTC

    We are currently investigating this issue and will provide up to date information about the cause of our app crashing as we know more.

  2. monitoring Mar 06, 2025, 10:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 07, 2025, 12:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2025 Service Fabric Degraded Performance 5h 43m Service Fabric

Started Jan 15, 2025, 08:58 PM UTC· resolved Jan 16, 2025, 02:41 AM UTC

  1. investigating Jan 15, 2025, 08:58 PM UTC

    We are seeing an issue with service fabric performance that would affect checkout times for kiosks and docks and are investigating to find the root cause.

  2. identified Jan 15, 2025, 10:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 15, 2025, 11:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2025, 02:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 4, 2024 BCycle app loading issue 4h 55m DEN - Portal API, Service Fabric

Started Dec 04, 2024, 02:38 PM UTC· resolved Dec 04, 2024, 07:33 PM UTC

  1. investigating Dec 04, 2024, 02:38 PM UTC

    We are currently investigating an issue affecting the BCycle app, which is not consistently opening/loading for users.

  2. monitoring Dec 04, 2024, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 04, 2024, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 21, 2024 3.0 Dock Pairing Unavailable 4d 1h 3.0 Dock Monitor

Started Nov 21, 2024, 08:34 PM UTC· resolved Nov 25, 2024, 09:38 PM UTC

  1. investigating Nov 21, 2024, 08:34 PM UTC

    We are currently investigating an issue preventing 3.0 docks from pairing. All paired docks face no related operational issues. If you are creating a station the information can still be built out and saved but the docks will not pair until this is remedied. Thank you for your patience on the matter and we will provide updates here.

  2. resolved Nov 25, 2024, 09:38 PM UTC

    This incident has been resolved and 3.0 dock pairing can be performed as normal again, thank you for your patience on the matter!

Read the full incident report →