BCycle incident

PHL/Indego - Kiosk Status

Major Resolved View vendor source →

BCycle experienced a major incident on March 23, 2022 affecting PHL - BCycle Admin, lasting 13h 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2022, 10:58 PM UTC
Resolved
Mar 24, 2022, 12:02 PM UTC
Duration
13h 4m
Detected by Pingoru
Mar 23, 2022, 10:58 PM UTC

Affected components

PHL - BCycle Admin

Update timeline

  1. investigating Mar 23, 2022, 10:58 PM UTC

    We are currently investigating the unresponsive status for PHL kiosks.

  2. identified Mar 23, 2022, 11:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 23, 2022, 11:14 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 23, 2022, 11:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 24, 2022, 12:02 PM UTC

    This incident has been resolved.