BCycle incident

[LAX] Station status degraded performance.

Minor Resolved View vendor source →

BCycle experienced a minor incident on December 18, 2022 affecting PHL - BCycle Admin and LAX - BCycle Admin, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2022, 12:18 AM UTC
Resolved
Dec 18, 2022, 03:04 AM UTC
Duration
2h 46m
Detected by Pingoru
Dec 18, 2022, 12:18 AM UTC

Affected components

PHL - BCycle AdminLAX - BCycle Admin

Update timeline

  1. investigating Dec 18, 2022, 12:18 AM UTC

    We are currently investigating an issue in our LAX tenant that is causing some stations to report a delayed timestamp. This results in admin reporting the station unresponsive when it is fully operational.

  2. investigating Dec 18, 2022, 12:19 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 18, 2022, 12:38 AM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 18, 2022, 12:40 AM UTC

    We are continuing to investigate this issue.

  5. resolved Dec 18, 2022, 03:04 AM UTC

    We discovered a time synchronization problem in some stations due to bad CMOS batteries. We are manually fixing the affected stations.