BCycle experienced a major incident on June 1, 2023 affecting DEN - BCycle Admin and PHL - BCycle Admin and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Update timeline
- investigating Jun 01, 2023, 02:27 PM UTC
We've been notified of an issue where Program Administrator level accounts aren't able to access certain grids on Admin. We've been able to access these grids using maintenance and other account types, but we're working to investigate why the access isn't working for these types of accounts. We'll provide updates here as we work on a resolution.
- monitoring Jun 01, 2023, 02:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2023, 04:03 PM UTC
This incident has been resolved.