BCycle experienced a minor incident on August 21, 2023 affecting DEN - BCycle Admin and PHL - BCycle Admin and 1 more component, lasting 6h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2023, 01:55 PM UTC
We are currently aware of an issue causing checkouts to time out. Additionally, we have received reports of SMS notifications failing to send or being delayed. Our team our investigating the issue and will post updates as we have them.
- identified Aug 21, 2023, 04:00 PM UTC
We have identified a source of delays in the system and we are making updates to resources in production to address this issue. Message speeds are expected to increase over the next 30 minutes.
- monitoring Aug 21, 2023, 05:03 PM UTC
The updates are complete and systems are running at regular speeds. We are continuing to monitor performance at kiosks and 3.0 docks.
- monitoring Aug 21, 2023, 05:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 21, 2023, 08:06 PM UTC
This incident has been resolved.