BCycle experienced a minor incident on September 7, 2023 affecting DEN - BCycle Admin and PHL - BCycle Admin and 1 more component, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Update timeline
- investigating Sep 07, 2023, 10:24 PM UTC
We've been made aware of reports of kiosk going into an unresponsive state - We're currently looking into these reports and assessing the scope and cause. We appreciate your patience while we work through this issue.
- identified Sep 07, 2023, 11:14 PM UTC
The issue has been identified and our team is working on implementing a fix.
- monitoring Sep 08, 2023, 02:14 AM UTC
We are seeing stabilization and continuing to monitor kiosk connection status across our system.
- resolved Sep 08, 2023, 03:17 AM UTC
This incident has been resolved.