BCycle experienced a major incident on September 28, 2023 affecting DEN - BCycle Admin and PHL - BCycle Admin and 1 more component, lasting 15h 30m. The incident has been resolved; the full update timeline is below.
Affected components
DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Update timeline
- identified Sep 28, 2023, 10:34 PM UTC
We've identified an issue with kiosk status's going unresponsive - our team is on it, and working on resolving the issue.
- identified Sep 28, 2023, 10:43 PM UTC
We're deploying a fix for this issue - Please stand by - We expect the fix to be live in 5 minutes or less. Thank you for your patience.
- monitoring Sep 28, 2023, 10:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2023, 02:04 PM UTC
This incident has been resolved.