BCycle incident

Delays in Bike Returns and Checkouts

Major Resolved View vendor source →

BCycle experienced a major incident on February 8, 2024 affecting DEN - BCycle Admin and PHL - BCycle Admin and 1 more component, lasting 23h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2024, 04:29 PM UTC
Resolved
Feb 09, 2024, 03:37 PM UTC
Duration
23h 8m
Detected by Pingoru
Feb 08, 2024, 04:29 PM UTC

Affected components

DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin

Update timeline

  1. investigating Feb 08, 2024, 04:29 PM UTC

    We are currently investigating reported delays in bike returns and checkouts across several BCycle systems. As we work to a resolution, we will provide updates here.

  2. monitoring Feb 08, 2024, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 09, 2024, 03:37 PM UTC

    This incident has been resolved.